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General

What is virtual cycling?

Virtual cycling is the act of taking part in an event where you complete a target value (Distance, Elevation or Time etc). When you complete the event target you are rewarded for your efforts.

I don't live in the UK, can I still take part?

Definitely! These are virtual events, so anyone, anywhere can take part. The only difference is that rewards can only be shipped to UK mainland residents only, as we don't ship internationality.

Events will also be based around UK time, so if the event cut off is 16:30pm you will need to complete the event by 16:30pm GMT.

Is there an age limit?

Hell yeah! You must be 13+ to compete in an event, and if you're below 18 we highly recommend doing it with an adult. If you're a parent and concerned about your child using Gain+Glory contact us.

I've forgotten my password, how do I reset it?

Don't worry, we all have memory lapses! You can reset your password on the Forgot Password page.

Do you offer refunds?

We can only offer refunds in exceptional circumstances and only when events have not started or ended e.g. You've broken your leg, the day before the event. If you feel you could be an exception, please contact us.

I have a privacy concern, how do I resolve this?

That sounds scary! And because of this, please contact us immediately so we can resolve your concern.

Events

How many events can I join at a single time?

You can join as many events as you can handle at any single time. Just remember, that your ride data will only sync to one of your active events - Not all. No cheating now!

What GPS cycling computers are supported?

You can use any GPS cycling computer as long as it can record your required target. E.g. If your target is 50 mile, make sure that your cycling computer records distance. It's better to ensure you have full GPS signal before starting your activity.

Can I use a GPS watch to complete an event?

For sure! As long as it records as a 'cycling' activity (Not a run, walk etc) then your okay to use a GPS watch. Just make sure that your watch is compatible with your event type. E.g. If your watch doesn't track elevation, but your event is to complete 2,000ft of climbing - You might be in trouble!

Do I need GPS signal to complete an event?

Whilst you don't necessarily need this, we recommend it due to the way Strava marks any activities without GPS signal as a 'Trainer' workout. This means you will be marked as doing your event on an indoor/static trainer on our leaderboards even if you did it outdoors.

How do I know when I have completed an event?

You will receive an email once you have completed an event. But if you've not got an email, don't sweat. You can check by going to your account and looking at 'My Events'.

Do I need a Strava account to enter an event?

Yes, Strava accounts are required to automatically sync your activity data. We're working on this though and intend to roll out automatic syncing from Garmin and Wahoo software.

Can I use a static/indoor trainers? (Smart/Turbo Trainer, Spin Bike etc)

For sure! We let you choose when you ride, so why not WHERE you ride? You can ride outdoors, but also on static/indoor trainers. But please note that you will be marked on the leaderboard differently if you use a static/indoor trainer.

The only requirement is that it records time, speed and distance. If the event is an elevation event it will need to record elevation also.

I don't live in the UK, can I still take part?

Definitely! These are virtual events, so anyone, anywhere can take part. The only difference is that rewards can only be shipped to UK mainland residents only, as we don't ship internationality.

Events will also be based around UK time, so if the event cut off is 16:30pm you will need to complete the event by 16:30pm GMT.

Is there an age limit?

Hell yeah! You must be 13+ to compete in an event, and if you're below 18 we highly recommend doing it with an adult. If you're a parent and concerned about your child using Gain+Glory contact us.

Connection

I've completed an activity but Strava has removed X amount from my distance/elevation

To ensure you match the requirements of the event you've joined we recommend cycling at least 0.5mi more, or 100ft more than the intended target. Strava sometimes recalculates your activities data and this may be different to one shown on your cycle computer/watch.

I've noticed a result on the leaderboard that looks fake/spam, how do I report it?

If you notice any events that look fake or spam please contact us with the name of the event and the result that looks incorrect.

How do I submit my activity?

Use your favourite GPS cycling computer/watch/app and do your ride to your target distance or elevation etc. Once you've finished your ride, ensure you end it and sync with Strava. Then don't sweat, we've got you covered... Your activity will be synced from Strava to Gain+Glory.

If your data hasn't synced contact us.

How do I link Gain+Glory with Strava?

It's quite simple.

  1. Sign up to Strava
  2. Go to your settings and click on 'Connections'
  3. Find the Strava button and click 'Connect'.
  4. This will redirect you to Strava to authorise us access to your account.
Note: Please make sure that you allow us access to your entire account. But don't worry, we don't steal or store any nasty data. This is just to ensure that if your account has good privacy settings, that we can access your private activities.

Rewards

When will my reward be delivered?

Rewards are dispatched 7 working days after the event has finished, not when you completed the event. If you finish the event with 20 days to go until the event ends, you will still need to wait until the event has finished before we process the rewards - Speedy pants.

This is because in some rare cases rewards may be custom and require a bit of extra time to be printed.

I've not received my reward, what do I do?

Firstly, double check you've completed the event by checking the event leaderboard. If you have completed the event, and it's been longer than 14 working days after the end date of the event contact us.

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